Privacy Policy

1. Who We Are and How to Contact Us

• Controller: HelloScaleUp Ltd, registered in England and Wales.

• Registered Company No: 16964719

• Contact: info@helloscaleup.com

• Website: www.helloscaleup.com

2. What Data We Collect
·Identity and Contact Data (e.g., name, email address, company, role) provided via contact forms or correspondence.
·Technical and Usage Data (e.g., IP address, device, browser, pages visited, session duration) collected via cookies and analytics.
·Marketing and Communications Data (e.g., preferences if you opt in to communications).
We do not intentionally collect special categories of personal data (e.g., health, race, religious beliefs) via the Site, and we do not target children.

3. How We Use Personal Data (Purposes and Lawful Bases)
·To respond to enquiries and manage our relationship with you (Lawful basis: Legitimate interests or Consent).
·To operate, maintain, and improve the Site, including analytics and troubleshooting (Legitimate interests).
·To send updates or marketing where you have opted in, with an option to unsubscribe at any time (Consent).
·To comply with legal or regulatory obligations (Legal obligation).

4. Sharing Your Data
We do not sell or rent personal data. We may share data with trusted service providers who act on our instructions (e.g., website hosting, analytics, email service providers, CRM). These providers are bound by confidentiality and data protection obligations. We may also share data with professional advisers or as required by law.

5. International Transfers
Some service providers may be located outside the UK. Where data is transferred internationally, we implement appropriate safeguards such as International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses, plus additional measures where required.

6. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. However, transmission over the internet is not completely secure; you provide information at your own risk.

7. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Policy or to comply with legal obligations. Enquiry records are typically retained for up to 24 months unless a business relationship is established or a longer period is required by law.

8. Your Rights
·Right of access – request a copy of your personal data.
·Right to rectification – correct inaccurate or incomplete data.
·Right to erasure – ask us to delete your data in certain circumstances.
·Right to restrict processing – ask us to suspend processing in certain scenarios.
·Right to object – object to processing based on legitimate interests, including profiling for direct marketing.
·Right to data portability – receive your data in a structured, commonly used format where applicable.
·Right to withdraw consent – at any time where processing is based on consent.
To exercise your rights, contact us at info@helloscaleup.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Automated Decision Making
We do not use personal data for automated decision making that produces legal or similarly significant effects.

10. Visual Credits
Some illustrations used on this website are provided by Storyset Startup Stock photos by Vecteezy and are used under the Freepik free licence.

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11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.